About Us

Current Employment Opportunities

Customer Service and Branch Administration Manager

At Patriot Bank, the Customer Service and Branch Administration position is a dual role. The “Administration Manager” ensures implementation of standard procedures and consistent operations within the retail branch network. The Administration Manager will also provide a leadership role in branch sales, customer service, and teller positions, ensuring branch service quality at all levels. The “Customer Service Manager” will assist in opening accounts and resolving customer and employee issues.

Primary Responsibilities

  • Maintain operationally efficient and compliant branches
  • Ensure compliance with audit, internal controls, and security procedures
  • Handle complex operations and service issues
  • Provide procedural training as needed for retail personnel
  • Conduct periodic meetings with Customer Service Managers to review operational and customer service issues
  • Coach Customer Service Managers and Customer Service Representatives to cross sell bank products and services and refer to other lines of business
  • Assist in monthly retail staff scheduling
  • Prepare annual performance appraisals
  • Interview and hire for vacant retail positions
  • Serve as a liaison to the Operations and Loan Departments


  • Two years of branch operational experience
  • Knowledge of branch processes, policies and procedures
  • Excellent communication, organizational and problem solving skills
  • Travel between branches


  • Multiple Branch Supervisory Experience
  • Associates or bachelor’s degree

If you have any questions, you can inquire at (727) 376-1776 or send your resume to us via email to cmiller@patriotbankfl.com.

Equal Opportunity Employer M/F/D/V